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Refund, Return & Replacement Policy

Effective date August 2026

Thank you for purchasing from Futurmystic Healing Services Private Limited.

We are committed to providing quality products and ensuring that our customers receive their orders in good condition.

Please read the following Refund, Return & Replacement Policy carefully before placing
your order.

1. Returns and Refunds
All return, refund and replacement requests are subject to verification and approval by Futurmystic Healing Services Private Limited.

We do not accept returns or provide refunds for products that have been used, altered, damaged after delivery, or returned without prior approval from our customer support team.

For hygiene and product-safety reasons, opened or used castor oil products may not be eligible for return, except where the product is defective, damaged, incorrect, or otherwise required to be addressed under applicable law.

2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as possible and within three days of delivery.


We will review the issue and, where appropriate, may offer one of the following remedies:
 

  • Repair or fixing of the product

  • Replacement with the same or an equivalent product; or

  • A refund, where applicable and approved

 

Our first preference, where reasonably possible, will be to repair or replace the product rather than issue a refund.

3. Unboxing Video Requirement
To help us verify any claim relating to damage, missing items, defects or incorrect products, customers are strongly requested to record a continuous, unedited video while opening the package.

The video should clearly show:
 

  • The condition of the outer package before opening

  • The shipping label/order details

  • The opening of the package; and

  • The product and its condition immediately after opening
     

Customers should retain the original packaging and all product materials until the claim has been resolved.

An unboxing video may be requested as supporting evidence when assessing a claim. Where a video is not available, we may request other reasonable evidence, including photographs, packaging details and other information necessary to assess the claim.

4. Return Shipping
Unless otherwise required by applicable law, Futurmystic Healing Services Private Limited does not assume responsibility for return shipping costs for products being returned by the customer.


Customers must not send any product back without first obtaining approval and return instructions from our customer support team.


Where a return is approved, the customer may be required to arrange and pay for the return shipment. We recommend using a trackable shipping service and retaining proof of dispatch.

5. Repair or Replacement
Where a product is eligible for a remedy, we reserve the right to determine, based on the nature of the issue and applicable law, whether the appropriate remedy is:
 

  • Repair/fixing of the product

  • Replacement of the product; or

  • Refund


Replacement products may be the same product or an equivalent product of comparable value, subject to availability.

6. Change of Mind / Unwanted Products
Returns solely because a customer has changed their mind, ordered the wrong product, selected the wrong size, or no longer wants the product are subject to our return conditions and applicable law.

Return shipping in such cases will be the customer's responsibility unless otherwise stated by us.

7. Refund Processing
Where a refund is approved, the refund will be processed using the applicable payment method or another reasonable method agreed with the customer.

The time taken for the refund to appear in the customer's bank account or payment account may depend on the payment gateway, bank or financial institution.

8. How to Request a Return, Repair or Replacement
To request assistance, please contact Futurmystic Customer Service cs@deluxepowerbelt.comand provide:
 

  • Order number

  • Customer name and contact details

  • Description of the issue

  • Photographs and/or video evidence, where applicable; and

  • Any other information reasonably requested by our customer support team


Please do not return a product before receiving confirmation and return instructions from us.

9. Consumer Rights
Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian law.

Where applicable law requires a refund, replacement, repair or other remedy, those legal requirements will prevail over this policy.

Futurmystic Healing Services Private Limited reserves the right to amend this policy from time to time in accordance with applicable law.

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